The consumer has the right to notify the company that he/she does no longer wish to proceed with the purchase, without any penalty or stating of reason, within 14 days following the day after receipt of the goods or conclusion of the service contract.
The General Sales Conditions can be consulted online on the website www.panelsandplugs.com, referred to below as “the website”. mope bvba reserves the right to amend these. Therefore, the applicable conditions are those in force on the date the order is placed. These conditions cover the business relations between, on the one hand, mope bvba, located at Oever 23 / 2, B-2000 Antwerp, in Belgium, registered under number BE 0822.644.429, and on the other hand, any private individual via the website www.panelsandplugs.com. This person will be referred to below as “the customer”.
1. Field of implementation and Responsibilities
By validating his/her order on the website the customer acknowledges having read and accepted present conditions without reserve, and renounces to take advantage of his/hers. No dispensation of these General Conditions is allowed without prior written confirmation from mope bvba. By placing an order the customer acknowledges being over 18.
Any wrong use or manipulation of the product, or any adverse reaction to said product causing any type of damage or harm, either material or bodily, will in no way involve the responsibility of mope bvba. mope bvba reserves the right to amend the price of articles sold on the website; the retail price being the one indicated when the order is placed. mope bvba disclaims all responsibility in case the delivered product does not comply with the current legislation in the country where the delivery is made.
2. Price and payment
Prices indicated for each product are in Euro and are VAT inclusive. The applied tax rate is determined by the delivery address. The product’s retail price is the one indicated on the website when the order is placed. This price does not include processing and delivery costs. These costs are invoiced as supplements and are clearly indicated before final validation of the order. Any other costs inherent to placing an order, such as connection or communication costs will be borne by the customer. Payment of any order will be made online with a debit or credit card, or through PayPal, and for the whole order. An order is only considered valid once payment has been accepted by the system chosen (Visa, Mastercard or PayPal). The data recorded by the payment system will constitute proof of all transactions. Any fraudulent use of a method of payment will in no way involve the responsibility of mope bvba, who will initiate legal proceedings against the fraudulent user.
3. Order and contract implementation
The personal data and information provided by the customer when placing the order must be accurate. The click validating the order constitutes an irrevocable commitment on his/her part. Every order falls under the present General Conditions and only becomes contractual once an email has been sent, confirming the validation of the order by mope bvba, after acceptance of payment. The product illustrations on the website are not part of the contractual field. Any change of packing, packaging and/or display of the product in general will in no way involve the responsibility of mope bvba. Articles are offered subject to stock availability. In case of non-availability mope bvba will inform the customer by email. mope bvba cannot be held responsible should an event of force majeure occur, affecting production, availability, transport or delivery of the product. The transfer of ownership of the ordered product will take place as soon as the contract has been concluded, i.e. as soon as confirmation of the order’s validation has been sent, after acceptance of payment.
The average delivery time is 2 weeks, the maximum time being 6 weeks from the day after receipt of confirmation of the order’s validation, sent by mope bvba. Under no circumstances can the customer claim compensation in case the delivery is delayed, neither from mope bvba, nor from the carrier. Delivery is considered completed as soon as the product has been delivered at the address indicated on the order. The customer must check that the delivered contents are in good condition. If products are missing and/or damaged, the customer should inform the carrier immediately in order to initiate the ad hoc procedure established by the carrier. The customer must notify mope bvba within 8 working days in case of visible defects, or if the product doesn’t correspond to the one ordered. If the customer is repeatedly absent, thus preventing delivery at the address indicated on the order, and after delivery has been attempted a maximum number of times as stated in the carrier’s General Conditions, the order will be returned to mope bvba. The customer will be notified by email. The total cost of re-delivery will be borne by the customer.
5. Cancellation clause
In accordance with the law of 6 April 2010 on business practices and on consumer protection, the customer has the right to cancel his/her order without penalty or stating of reason, provided he/she gives notice within 14 working days from the day after receipt of the goods. The customer must notify his/her cancellation by registered mail with acknowledgement of receipt, sent to: mope bvba, Oever 23 bus 2, B-2000 Antwerp, Belgium. The right to cancel does not apply if products have been used or damaged. The customer should return the order in its original packaging and at his/her own expense. He/she has a maximum of 14 working days from the day after receipt of the goods to do so. Our returns & refunds policy on standard goods that aren't damaged:
- Please contact us within 48 hours of receiving your order to discuss a return or exchange within 14 days of delivery.
- You will be asked to send the products back to: mope bvba, Oever 23 bus 2, 2000 Antwerp, Belgium.
- You have to be able to organise the return yourself, at your cost to the address mentioned above.
- Any goods returned must be returned in its original packaging, in the condition in which you received them
- Any goods returned shall neither have been used, nor have suffered any damage.
6. Customer Service – Complaints
All complaints or requests for information must be directed to mope by email to firstname.lastname@example.org or via “About us” on the website’s homepage. Or write us a letter: mope bvba, Oever 23 bus 2, B-2000 Antwerp, Belgium
7. General points
mope bvba complies with current Belgian legislation on privacy and data protection. Personal data supplied to mope bvba when placing an order will not be disclosed to third parties unless the customer has given his/her express consent. The customer is entitled to ask for the personal data gathered by mope bvba to be corrected, amended or deleted. To do so the customer should contact mope bvba, as stated under article 6.
Nullity or inapplicability of one of the clauses in the present General Conditions does in no way affect the validity or applicability of the other clauses. If need be the parties pledge to replace the void or inapplicable clause by a valid one matching as closely as possible, from a business point of view, the clause implicated. Belgian law is the only law applicable in case of litigation and if no amicable agreement can be reached.
Only the Law Courts of Antwerp have legal competence, regardless of the place of delivery and/or residence of the customer.